1. Once the print preview is confirmed and sent to print, no further changes are allowed. We are not responsible for any content and typo errors thereafter.
2. Colour variance is around the 10% range. Colour variance might occur between print runs or within the same print run.
3. Cut position variance of final product within +/-2mm; Foil/Emboss position variance within +/-2mm; Spot UV position variance within +/-2mm
4. We fulfil 96% of our orders on time. However, there are times when fulfilment is delayed due to exceptional circumstances that may not be within our control. We will endeavour to resolve these issues as quickly as possible to minimize delay.
Frequently Asked Questions
1. Does the price quoted to me include delivery and GST?
Delivery is free and we don't charge GST. The price quoted is the final net price that you pay.
2. What is the leadtime for the project?
The leadtime for different products and quantities are different. We offer express service (quicker by 1 week or so) with an additional charge. Do check with us if you have a deadline to meet.
3. Do you provide proofs or mockups?
We provide electronic proof, in the form of a PDF file, to every print job to confirm the content. If you require a physical proof or mockup, you can request for one to be made for an additional fee. Do note that the physical proof or mockup will be slightly different from the final product due to it being produced by a different set of equipment
4. How should I format my file for printing?
You can check out our comprehensive artwork guide here. You can contact us directly if unsure.
5. What are the payment terms? How do I pay?
Before we commence production, we will require full payment for orders below S$500 and a 50% deposit for orders above S$500. We accept payment via Cheque or Bank Transfers only
Cheque payments should be made payable to ‘EVOKEPRINT PTE LTD’. To help us process your order faster, please mail the cheque to us with a copy of the quotation/invoice or with your quotation/invoice number written on the envelope. Cheques should be sent to 21 Bukit Batok Crescent, Wcega Tower, #11-74 Singapore 658065
Bank Transfer are to be made to OCBC current account: 6890 9929 9001 POSB savings account: 249-42038-7
Company Name: EVOKEPRINT PTE LTD
Account No: 689099299001
Bank: OVERSEA-CHINESE BANKING CORPORATE LIMITED
Bank Address: 65 CHULIA STREET, OCBC CENTRE SINGAPORE 049513
Swift Code: OCBCSGSG